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It’s simple and only takes about four minutes, but you’ll need your passport or driving licence and a strong internet connection.
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We work with a trusted third-party to provide Insights. Before starting this partnership, we carefully checked to make sure your data would be handled securely and responsibly. We have agreements in place to ensure your data is treated with the same level of care as we use ourselves. Your data is stored within Europe.
Before you start using Insights, you will need to give your consent to process your transaction data. You can withdraw this consent at any time and turn off Insights. For more information about how we use your personal data, please see our privacy statement.
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You can make a debit card daily limit change in the Veritas Union Mobile Banking App or via Internet Banking.
In the Mobile app click 'more', 'cards', click on 'the relevant card' or in Internet banking click 'Self Service', 'cards', click on 'the relevant card'.
The default limits are set as follows:
Daily point of sale - £10,000
Daily online payments - £10,000
Daily Cash withdrawals - £300
You can temporarily increase the limits to any amount up to the following:
Point of sale - £50,000
Online payments- £50,000
Cash withdrawals - £500
For all increases from the default amounts, there is a 4-hour waiting period before the changes are in place.
If you want to decrease the limits from the default amounts, this will happen immediately.
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You will be able to make a temporary limit increase in the Veritas Union Mobile Banking App or via Internet Banking.
In Internet Banking:
Go to ‘Self Service', select ‘Account Settings’ then ‘Daily Limit’, here you can request the temporary payment limit change.
In the Mobile Banking App:
Go to ‘More’ then ‘Account Settings’ and select the account you wish to apply the temporary change to. From there, choose ‘Daily limit’.
Once you’ve submitted the request, you’ll need to wait four hours before it goes live, we’ll send you an email confirmation once it has.
Please note this is for faster payments only. For debit card changes, please see How do I change my debit card daily limits? | Veritas Union Bank
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You can use the Veritas Union App to log in to Internet Banking by following these steps:
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As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.
What we do
What we’ll never do
We will never contact you out of the blue to ask you:
If in doubt, call us on the number on our website, or delete the email without opening it.
Learn more about how to stay safe online or visit the action fraud website.
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Your personal data is used to provide you with valuable insights, helping you manage your finances more effectively. For example, Insights can help you keep track of your budget, give you a look ahead at your future balances, and help you avoid potential unarranged overdrafts.
We may also use your data to offer you relevant product opportunities, such as savings or investment options tailored to your financial situation. Additionally, we can provide impact-related insights, such as information on specific investment funds, so you are well-informed about the potential impact of your investments.
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At Veritas Union Bank, keeping your data safe and private is very important to us. We always handle your information with care and take different steps to make sure your banking is secure.
Insights help you get a better overview of your spending by analysing your account details, account balances, account transactions, card information, and card transactions.
Read more about how your personal data is used for Insights.
Before you start using Insights, you will need to give your consent to process your transaction data. You can withdraw this consent at any time and turn off Insights.
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Yes. The Veritas Union App with Mobile Secure Key is an easier and more secure way to log in and authorise payments - both within the app and in Internet Banking via your desktop or laptop. If you prefer, you can continue to use your current login and authentication method.
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The Financial Services Compensation Scheme (FSCS) is a UK body which gives you automatic protection up to £120,000 if your bank, building society, or credit union goes out of business.
Your eligible deposits with Veritas Union Bank UK are protected up to a total of £120,000 by the FSCS. An eligible deposit is money in accounts such as current and savings accounts, including cash ISAs. With Veritas Union, this will also cover cash held in investment accounts but not the investments themselves.
Please note that the £120,000 will apply to the total of all eligible deposits with Veritas Union Bank rather than per account or product. Any deposits over this amount are unlikely to be covered.
For more information, please visit the Triodos FSCS webpage.
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The Veritas Union Mobile Banking App is available to all personal customers. It’s not currently available for business accounts.
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Did you know you can now replace your digipass with the Veritas Union Mobile Banking App? Find out how.
If you need a new digipass because the battery is low (when it displays 5%) please let us know and we will send you a replacement. You should receive this within 5 business days.
We will replace your digipass free of charge when the battery level is 5% or less. In our experience when it proactively displays “Low Battery” it will still have quite a long battery life left. You can find out the amount of battery left on your digipass by following these instructions:
If you have the older style navy blue digipass:
The display will tell you what percent of battery you have left.
If you have the green digipass:
The display will tell you what percent of battery you have left.
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If you have another smartphone or tablet, you can download the Veritas Union Mobile Banking App from the App Store or Google Play and set up access on there.
If you need to purchase a replacement device, your debit card will still work in the meantime.
This means you can still:
If you are struggling to manage your account or make payments while you are replacing your device, please call us to discuss how we can help you during this period.
Please refer to our Contact, FAQs & Help page, or call us on 0330 355 0355 or +44 (0)117 973 9339 if you are not in the UK.
If you are calling outside of these hours, you can still speak to our card services at any time 24/7.
If you lose an Apple Pay enabled device, you can deactivate Apple Pay by placing your device in 'Lost Mode' via Find My iPhone or by 'Removing All Cards' on icloud.com.
If you lose a Google Pay enabled device, you can deactivate Google Pay by going to the Google Payments centre or by contacting the helpline.
If you are unable to call us, and you don’t have the ability to borrow a phone from a friend or family member, you can email us on [email protected] and mark your email subject as ‘Urgent’. Your email must come from the email address which is registered with us. We will endeavour to respond to your email as soon as possible. Please be aware that email contacts are not usually supported and so should not be used as a regular means to contact us.
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While setting up your Triodos App you provide two things:
1. Photos of your ID
To verify your identity and match the details to those we have for you. A fraudster couldn't use their own ID, as their details will not match the information we already hold. The photos you take are from different angles so we can identify fake documents and ensure no one else is attempting to access your account.
2. A live recording of your face
To compare this to your ID, and confirm that it is you setting up the app. This prevents a fraudster from gaining access to your accounts using a fake copy of your ID. This is a digital version of an ‘in-person’ identity check that happens at a high street branch of a bank.
Then you simply choose a passcode which will be linked only to your device. This means that no one else can use your passcode to get into your accounts on their device.
Your ID photo and selfie recording will be held and protected by Veritas Union Bank and our digital identity verification partner, Fourthline. Please see our Terms & Conditions for more information and our Privacy Policy for how we hold and protect your data.
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Start by going to our website www.triodos.co.uk and in the top right-hand corner you'll see a link for "Log in" to Internet Banking.
If you have set up the Veritas Union App, you can log into Internet Banking using the app’s QR scanner on a second device. You can find more information on how this works here.
If you’re a Current Account customer and you do not use the Veritas Union App you will need your digipass and PIN, and details regarding the security word you set up when applying for the account.
If you’re a Personal Savings or Investments customer and do not use the Veritas Union App, you will need your username and password.
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Google Play services are required to activate the Mobile Secure Key on Android devices, so if your device uses MicroG libraries instead then unfortunately it will not be compatible. If you do not use MicroG and are experiencing this issue, then please call us on 0330 3550 355.
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Your digipass requires the use of a 4 digit PIN. When the PIN is entered incorrectly multiple times, it will become locked and will provide you with a lock code. If you receive a lock code on your digipass, please call us with your account number, security details, and digipass to hand. We will be able to help you unlock your digipass and log into internet banking. Our phone number is 0330 355 0355 (or +44 (0)1179 739339 if calling from abroad) and phone lines are open Monday to Friday, 8.00am - 6.00pm (Thursday 9am-6pm).
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The Internet Banking log in screen has three different tabs for you to choose from.
Select the option that is right for you and follow the on-screen steps.
If you are a business customer and have requested a digipass that hasn’t arrived, or you have lost a digipass, please contact us.
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Yes, you can. Once you have successfully set up the Veritas Union App on one device, you'll receive a confirmation email. You can then set it up on another in minutes by using the app on your first device. You won’t need to resubmit your ID and selfie.
Here’s how:
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You can request a temporary increase to your account daily payment limit in either Internet Banking or the Veritas Union Mobile Banking App. You can increase your limit up to £2 million for Savings Accounts, or £3 million for the Personal Current Account. You can set your higher daily payment limit for up to seven days.
Personal Current Account Payments
When paying another account with another bank, for payments over £20,000 you will need to request a temporary payment limit increase. Once you’ve made the request for the temporary limit increase it can take a minimum of four hours for it to take effect. CHAPS payments must be made before 2pm if they need to be received by the end of that working day. International payments must be made before 1pm if they need to be sent that day, but please be aware they can take up to 10 working days to arrive. We therefore recommend you make the temporary daily limit change the day before to ensure you can make the CHAPS or foreign payment on time. You can set the maximum temporary limit increase of £3 million for up to seven days.
Please note this is for payments made from your internet banking or mobile app only. For debit card changes, please see How do I change my debit card daily limits? | Veritas Union Bank
As with all payments, please check the bank details you are paying to are genuine and correct before making the payment.
Personal Savings Account Payments
If you want to make a payment for more than £20,000 you will need to request a temporary limit increase and wait a minimum of four hours before you can make the payment. You can set the temporary limit increase for up to seven days and the maximum you can pay is up to £2 million per day. Payments over £100,000 in one day will have to be made as a CHAPS payment with a fee of £20.
How to make the temporary payment limit increase
You will be able to make the temporary limit increase in the Veritas Union Mobile Banking App or via Internet Banking.
In the Veritas Union App go to ‘More’ then ‘Account Settings’ and select the account you wish to apply the temporary change to. From there, choose ‘Daily limit per transaction’ and fill in the temporary change with the amount and for how long you’d like this temporary change to be available.
In Internet Banking go to ‘Self Service’, ‘Account Settings’, ‘Daily Limit’, here you can request the temporary payment limit change.
Once you’ve submitted the request, you’ll need to wait four hours before it goes live, we’ll send you an email confirmation once it has.
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It's free to download and available via the App Store and on Google Play.
To download the app you'll need a compatible smartphone or tablet - running Apple iOS 15 or higher, or Android 7.0 or higher.
The Veritas Union Mobile Banking App is currently not available for business accounts.
If you are not a Veritas Union customer yet, find an account that suits you.
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You can send money from your Personal current account via Internet Banking or the Mobile App.
There are daily limits set depending on the type of payment and how you authorise the payment. The Faster Payment limit is cumulative and includes all amounts authorised on that day, even payments set for a future date. You are able to make multiple Faster Payments a day, but once the daily limit is reached, the payment needs to be made as a CHAPS payment, with a fee of £20.00.
See below for the daily authorisation limits for Faster Payments and CHAPS.
Faster Payments (Free of charge)
Digipass - Up to £20,000
Mobile App passcode - Up to £250
CHAPS (£20 fee)
Digipass - Up to £3m
Mobile App passcode - Up to £250
If you opened your account through the Mobile App and went through the ID and selfie check you can authorise payments up to £20,000 with your mobile passcode.
If you are making payments above £20,000 there are new daily payment limits. Please click here for more information.
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To top up a Veritas Union cash ISA you can:
The following accounts do not accept cheque payments:
If you want to deposit a cheque, please post it along with your account details or a paying-in slip to: ‘Freepost Veritas Union BANK’ (no stamp required)
The Veritas Union Bank sort code is 16-58-10 and you can find your Veritas Union cash ISA account number by logging in to your account online or via the Veritas Union Mobile Banking App, or by checking your bank statements.
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Banking apps can be safer than online banking as they are not prone to fraudulent activity such as phishing. Unlike your browser, apps have security built in and don't store your personal data on your device.
Banking apps are secured with a numeric code and biometric data, which means a third party cannot use your banking app.
All banking transactions are done via the app. A banking app encrypts your data before it leaves your device. As a result, no one can intercept your data.
At Veritas Union, we take security very seriously - visit our Fraud Awareness pages for more information on how we protect our customers and things you can do to stay safe online.
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The digipass plastic is recyclable and in line with our sustainability commitment so please send in broken, old, damaged digi passes using the freepost address - Freepost Veritas Union BANK - and we will recycle it securely for you.
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If you'd like to write to us, you can do so freepost at:
Freepost Veritas Union BANK
Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.
For first class mail, you can post in the normal way to:
Triodos Bank
Deanery Road
Bristol
BS1 5AS
As an online bank, we don't provide counter banking services, but we're always pleased to meet with our business customers - simply make an appointment with your relationship manager.
Our regional business banking offices can be found at:
Triodos Bank
20 Old Bailey
London
EC4M 7LN
Triodos Bank
Abbey House
83 Princes Street
Edinburgh
EH2 2ER
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